FAQ
Frequently Asked Questions
What are the types of garage door services that you offer?
We provide repairs, installation, and maintenance. Our staff is capable of working with all the parts and types of garage doors. We also do sanitation, safety eyes installation, and lubrication.
Do you have the business permits and documentations?
We are registered by the city and state government. Our company is able to provide all of the documents and fees required.
Do you offer 24/7 emergency services?
Yes, we do. Our hotline is active all day and all night for emergency situations. We have the transportation capabilities to attend to customers who are kilometers away from us. Our service cabs are also equipped with the usual tools and generators for blackouts. In addition, you can contact us via email and social media.
Do we need to be at home during the services?
We advise our customers to monitor our staff for their own peace of mind. But we uphold an honest and professional service, so you don’t have to worry about us stealing or damaging your belongings.
Do you manufacture your own materials?
No, we procure the materials from our suppliers. We don’t have the machine and manpower to make our own garage door parts. No worries, though, as we use good quality resources.
Is it advisable to conduct my own repairs?
Yes, if you have the skills and knowledge for it, then you can do the basic repairs and maintenance on your own. However, for major repairs, maintenance, and replacement jobs, it would be wise to ask for professional assistance. The tools used for repairs are mostly made of metal, are heavy, and have sharp edges.
Which type of panel and garage door is advisable?
It doesn’t really matter whether it’s wood, aluminum, vinyl, or metal. All materials have their own pros and cons. The dimension of your garage is also taken into consideration when deciding on which type of garage door is best. Whether it’s single panel, sectional, or rollers, make sure to take every structure into consideration before deciding on which type to install.
What are your payment methods?
We require a deposit beforehand. You can also pay using check, credit cards, or cash. In addition, you can also pay the full amount at once or every month. Our services mostly last for at least 8 to 10 months.
Are all of your staff experienced?
Yes, everyone in this company has studied all of these garage door services and has been providing them for years. We also adapt innovative and modern methods. Our reputation has been built with the quality services we provide to our loyal customers.
Do you give out refunds?
Yes, but each refund should be reasonable. The primary instance we provide a refund is if we damaged your garage doors during the process of fixing it. We also have a warranty of 5 months This will give you time to see if we have committed technical errors with our services. Note, though, that we always do our best. We also conduct inspections after we are finished.
